Frequent asked questions

As we adapt to new norms and expectations, we’ve adopted a new standard of cleanliness and ways of working within our hotel, and as everything looks a little different, we wanted to answer some commonly asked questions.

In our FAQ document, we cover:

How we’re supporting the health and well being of our team members through training, guidance and provision of PPE
How we’re looking after the safety of our guests through new procedures and measures such as social distancing, sanitisation stations and a new check in/check out process
A detailed overview of our revised cleaning standards that build upon the robust procedures that were previously in place
Details of our new food & beverage service

Simply explore our FAQ's below, download our detailed FAQ document, or get in touch with our team who will be happy to help.

What is your cancellation policy?

You can view our full cancellation policy HERE.

How are you looking after the safety of your team?

Training for everyone on social distancing and hygiene standards
Job specific training, e.g. enhanced cleaning standards or food hygiene
Clear guidance on taking time off when feeling unwell
Communication channels for team members to get further advice and guidance
Provision of PPE consistent with job roles, where required

How are you looking after the safety of your guests?

Minimal contact at check-in/check-out, including contactless payment
Perspex screens within the reception area
Sanitisation of room key cards before re-use
Social distancing applied using the 2-metre rule throughout the hotel, including guest communication and signage to reinforce the message
Hand sanitizer stations in key locations

How have you revised your cleaning standards?

We have implemented the following sanitisation and cleaning measures:

Thorough deep clean and sanitisation before reopening
Use of globally recognised chemical provider Ecolab & increased use of appropriate chemicals
Increased time allotted for room cleaning to enable a deeper level of cleaning
Disinfection of all touchpoints within bedrooms & a ‘one cloth per room’ policy, meaning a new/fresh cleaning cloth in every room
Revised team training to educate on the new standards required
Increased frequency of cleaning in public areas including touchpoints such as lift controls, door handles and soap dispensers, etc
Increased cleaning regimes back of house
Use of appropriate PPE, which is changed regularly, for housekeeping team members

WILL I BE ABLE TO EAT AT THE HOTEL, IS THE RESTAURANT OPEN?

The hotel restaurant and bar will remain closed to non-residents at this time however make sure to watch out for further updates on when this will change. Accommodation guests will be able to enjoy a range of meals and drink options, including;

Plated continental option from 7am until 9am via Room Service
Freshly prepared, limited room service menus
A wide range of wines, beers and soft drinks

Our teams have been working hard behind the scenes to implement strict safety and hygiene measures all around the hotel which enables us to offer meals in our Artisan Restaurant to our accommodation guests safely

IS YOUR GYM OPEN?

Our Vitality Fitness Gym remains closed at this time.

CAN I BRING MY PET TO STAY WITH ME?

Pets are not permitted with the exception of Assistance Dogs, which would include dogs for the blind or visually impaired, or dogs for the deaf and hard of hearing.

WHERE CAN I PARK MY CAR?

There is street parking available around the hotel which is metered between 8am and 6pm daily. Hotel resident parking permits can be purchased from reception on arrival for £2 per day.

ARRIVAL AND DEPARTURE

Hotel bedrooms will not be available until 3pm on the day of arrival. Rooms must be vacated by 10.30 a.m. Monday to Friday and by 12 noon on Saturday and Sundays.

FEEDBACK

We are committed to your complete satisfaction. If you have any feedback during your time with us please contact the duty manager in the first instance for us to assist you.

LOSS OF OR DAMAGE TO GUEST'S PROPERTY

Under the Hotel Proprietors Act 1956, an hotel proprietor may in certain circumstances be liable tomake good any loss of or damage to a guest’s property even though it was not due to any fault of the proprietor or staff of the hotel.

This liability however--
(a)extends only to the property of guests who have engaged sleeping accommodation at the hotel;
(b)is limited to £50 for any one article and a total of £100 in the case of any one guest, except in the case of property which has been deposited, or offered for deposit, for safe custody;
(c)does not cover motor-cars or other vehicles of any kind or any property left in them, or horses or other live animals.

This notice does not constitute an admission either that the Act applies to this hotel or that liability the reunder attaches to the proprietor of this hotel in any particular case.

CAN I SMOKE OR VAPE?

The View Hotel operates a smoke free policy in bedrooms and public areas including the balconies. Electronic cigarettes, also known as e‐cigarettes, are not permitted to be smoked inside the premises. If evidence of smoking is noted during your stay, we reserve the right to reclaim costs associated with deep cleansing of the room and any business interruption. This charge will be taken from the debit/credit card of the registered guest in the room. Furthermore, if continued disregard for the no smoking legislation is suspected you may be asked to leave the hotel. Please ask our reception team on arrival if you would like to know where the designated smoking areas are available.

Do i need to wear a face mask?

Following updated UK Government guidance, we are strongly recommending that all guests who enter The View Hotel Eastbourne from Friday 24th July 2020 cover their mouth and nose with a mask or homemade face covering in all public areas including reception for check-in/check-out and while utilising our guest lifts.

A face covering is being described as anything that sufficiently covers a person's mouth and nose to help stop the spread of COVID-19. Public Health England (PHE) advises this could be a homemade fabric covering or mask, scarf, bandana or surgical mask - often referred to as personal protective equipment (PPE).

Guest are not required to cover their mouth and nose with a mask or homemade face covering while inside their bedrooms or while dining in either our Vista Bar Café or Artisan Restaurant, however, guests are only exempt when food or drink purchased at The View Hotel Eastbourne is being consumed.

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