FREQUENT ASKED QUESTIONS

Cancellation is based on each individual booking type. To find out more about cancelling your booking please call out team on +441323 433900 now.

We have training on hygiene standards for our teams and give clear guidance on taking time off when feeling unwell.  PPE has been provided for job roles that require this. There are also communication channels in place for team members who require further advice and guidance. 

We will continue to reduce contact at check-in and check-out via contactless payment and by using Perspex screens within the Reception area and till areas. Room key cards are being thoroughly sanitised before re-use, and our housekeeping team ensures that all guest bedrooms are deep cleaned. There are also hand sanitiser stations in key locations throughout the hotel.

We have implemented the following sanitisation and cleaning measures: ​

• Thorough deep clean and sanitisation before reopening
• Use of globally recognised chemical provider Ecolab & increased use of appropriate chemicals
• Increased time allotted for room cleaning to enable a deeper level of cleaning
• Disinfection of all touchpoints within bedrooms & a ‘one cloth per room’ policy, meaning a new/fresh cleaning cloth in every room
• Revised team training to educate on the new standards required 
• Increased frequency of cleaning in public areas including touchpoints such as lift controls, door handles and soap dispensers, etc 
• ​Increased cleaning regimes back of house 
• ​Use of appropriate PPE, which is changed regularly, for housekeeping team members 

The hotel restaurant and bar are open to all guests on reduced times however make sure to watch out for further updates on when this will change. Are guests are able to enjoy a range of meals and drink options, including; 

• Full Breakfast service in the Artisan Restaurant for overnight guests 
• Full 24-hour room service 
• Carvery Lunch in the Artisan Restaurant on Sundays 
• Light Snacks, Main Meals and Drinks in the Vista Bar Café from 10am, 7 days a week
• Dinner in the Artisan Restaurant on Fridays, Saturdays & Sundays

Our Vitality Fitness Gym is currently closed.

It’s official, we’re a pet-friendly hotel and the team here at  The View Hotel Eastbourne are ready to welcome you and your four-legged friend for your next seaside escape.

​​​There is street parking available around the hotel which is metered between 8am and 6pm daily. Hotel resident parking permits can be purchased from reception on arrival for £2 per day.

​Hotel bedrooms will not be available until 3pm on the day of arrival. Rooms must be vacated by 10.30 a.m. Monday to Friday and by 12 noon on Saturday and Sundays.

We are committed to your complete satisfaction.  If you have any feedback during your time with us please contact the duty manager in the first instance for us to assist you.

​Under the Hotel Proprietors Act 1956, an hotel proprietor may in certain circumstances be liable  tomake good any loss of or damage to a guest’s property even though it was not due to any fault of the proprietor or staff of the hotel.

This liability however--

• (a) extends only to the property of guests who have engaged sleeping accommodation at the hotel;
• (b) is limited to £50 for any one article and a total of £100 in the case of any one guest, except in the case of property which has been deposited, or offered for deposit, for safe custody;
• (c) does not cover motor-cars or other vehicles of any kind or any property left in them, or horses or other live animals.

This notice does not constitute an admission either that the Act applies to this hotel or that liability the reunder attaches to the proprietor of this hotel in any particular case.

The View Hotel operates a smoke free policy in bedrooms and public areas including the balconies. Electronic cigarettes, also known as e‐cigarettes, are not permitted to be smoked inside the premises. If evidence of smoking is noted during your stay, we reserve the right to reclaim costs associated with deep cleansing of the room and any business interruption. This charge will be taken from the debit/credit card of the registered guest in the room. Furthermore, if continued disregard for the no smoking legislation is suspected you may be asked to leave the hotel. Please ask our reception team on arrival if you would like to know where the designated smoking areas are available.

In line with UK Government guidelines, it is no longer mandatory to wear a face mask in public spaces and we will be respecting the individual choice of guests and team members.

We continue to encourage all guests to register their visit via the NHS contact tracing app using the QR codes displayed in public areas.  If you do not have a smartphone, you can give your details directly to a member of the team instead.

​Please either move or cancel your booking if you are showing any Coronavirus symptoms or are self-isolating.  If you need guidance, please contact a member of our team.

An advanced booking is preferred for breakfast and dinner. You can book your table by contacting us or speaking to our team at Reception.